Return Policy

Return & Refund Policy – 24Heartz Fashion Limited

At 24Heartz Fashion Limited, we aim to provide high-quality products and a smooth shopping experience. Please read our return and refund policy carefully.

Returns

Customers may request a return within 14 days of receiving the order, provided that the item is unused, unworn, unwashed, and returned in its original condition and packaging, including all tags and labels.

For hygiene and safety reasons, certain items may not be eligible for return, including but not limited to worn items, damaged items due to misuse, or items returned without original packaging.

Return Process

To initiate a return, customers must contact our support team before sending any items back. Returns sent without prior approval may not be accepted. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once the returned item has been received and inspected, we will notify the customer of the approval or rejection of the refund. If approved, the refund will be processed to the original payment method within 5–10 business days, depending on the payment provider.

Shipping costs are non-refundable, except in cases where the return is due to our error (such as a wrong or defective item).

Exchanges

If a customer wishes to exchange an item, this is subject to product availability. In some cases, we may recommend placing a new order and requesting a return for the original item.

Damaged or Incorrect Items

If an item arrives damaged or incorrect, customers must contact us within 48 hours of delivery with clear photos of the item and packaging. We will review the case and provide an appropriate solution.

Non-Returnable Items

Items that show signs of use, damage after delivery, or are returned outside the allowed return period are not eligible for a refund.

Contact

For any questions regarding returns or refunds, please contact our support team through our official website.